Haglund’s deformity is a posterosuperior bony prominence of the calcaneus that irritates the overlying soft tissues, especially the retrocalcaneal bursa and Achilles tendon insertion, leading to posterior heel pain and functional limitation. Treatment focuses first on relieving mechanical irritation and inflammation with conservative measures, and then, if symptoms persist, on surgical reshaping of the heel and addressing associated tendon and bursal pathology.
Pathophysiology and treatment goals
The bony enlargement in Haglund’s deformity increases pressure between the calcaneus, the Achilles tendon, and the retrocalcaneal bursa, especially in closed‑back shoes and during activities that load the tendon. Repeated friction and compression provoke bursitis, tendon degeneration, and sometimes partial tearing at the Achilles insertion, which together generate pain, swelling, and stiffness at the back of the heel. The overarching goals of treatment are to reduce mechanical stress on the area, control inflammation and pain, restore calf–Achilles flexibility and strength, and, when necessary, remove the offending bony prominence while preserving or restoring tendon function.
Conservative (non‑operative) management
Non‑operative care is the first‑line approach and is often continued for at least several months before surgery is considered. It combines activity modification, footwear changes, physical therapies, and pharmacologic strategies aimed at both symptoms and underlying biomechanics.
Key conservative measures include:
- Footwear modification: Patients are advised to avoid rigid heel counters and tight shoes that rub over the posterior heel, and instead use softer, backless, or open‑heeled footwear when possible. Padding around the heel and using shoes with a slightly higher heel can further decrease direct pressure on the deformity.
- Heel lifts and orthoses: Heel lifts elevate the calcaneus, reducing dorsiflexion at the ankle and therefore strain and compression at the Achilles insertion and retrocalcaneal bursa. Custom foot orthotics can correct contributing alignment issues such as excessive pronation and help redistribute plantar loads, which may lessen traction on the posterior heel and reduce the likelihood of recurrence.
- Activity modification and rest: Reducing or temporarily stopping high‑impact activities that load the Achilles tendon, such as running and jumping, can allow inflamed tissue to settle. A graded return to activity is then guided by symptoms, often with cross‑training using low‑impact exercise like cycling or swimming.
- Physical therapy: Stretching of the gastrocnemius and soleus muscles, and eccentric strengthening of the Achilles, are central components of physiotherapy programs. Improved calf flexibility decreases tension at the insertion, while progressive loading of the tendon can enhance its capacity and reduce pain in many insertional tendinopathies. Therapists may also use modalities such as ultrasound, manual mobilization, and proprioceptive exercises to support recovery.
- Anti‑inflammatory strategies: Nonsteroidal anti‑inflammatory drugs (NSAIDs) are often used for short‑term pain and swelling control. Ice, compression, elevation, and topical anti‑inflammatory gels can be added to reduce local inflammation. Some centres also use extracorporeal shockwave therapy to address chronic insertional Achilles symptoms related to Haglund’s deformity.
- Injections: Corticosteroid injections around the inflamed bursa may be considered to relieve pain, but they are used cautiously near the Achilles tendon because of the risk of tendon weakening or rupture. When used, they are typically targeted to the bursa under imaging or careful palpation to minimize intratendinous spread.
Many patients improve with this combination, especially when footwear and load management are optimized, but a substantial group continues to have pain despite several months of comprehensive conservative care. Persistent pain that limits daily activities or sport, despite such management, is the main indication to consider surgery.
Surgical treatment options
Surgery aims to remove the posterosuperior calcaneal prominence, excise the inflamed retrocalcaneal bursa, and debride any diseased Achilles tendon while preserving or reconstructing the tendon attachment. The two broad categories of procedures are open surgery and endoscopic (minimally invasive) calcaneoplasty, and both have shown good clinical results in appropriately selected patients
Open procedures
Open surgery can be performed through several approaches, including lateral, medial, or a central tendon‑splitting incision through the Achilles. Through these approaches, the surgeon typically:
- Excises the retrocalcaneal bursa.
- Resects the Haglund’s bony prominence using an osteotome or burr.
- Debrides degenerative Achilles fibres, and, if necessary, detaches and then reattaches part of the tendon using suture anchors.
In some cases, a dorsal closing‑wedge calcaneal osteotomy is used to change the orientation of the calcaneal tuberosity and reduce impingement. Systematic review data show that open procedures lead to substantial improvements in outcome scores such as the American Orthopaedic Foot & Ankle Society (AOFAS) hindfoot score, with mean gains of over 30 points in many series. However, complications can include wound healing problems, superficial infection, altered sensation around the incision, hypertrophic scarring, persistent pain from inadequate resection, stiffness, and rarely Achilles tendon rupture.
Endoscopic calcaneoplasty
Endoscopic techniques use one to three small portals placed around the Achilles tendon to access the retrocalcaneal space. Under endoscopic visualization, the surgeon removes the inflamed bursa and shaves down the posterosuperior calcaneal prominence, similar in principle to open surgery but with less soft tissue disruption. Several series report excellent or good results in most patients, with AOFAS score improvements comparable to those of open surgery and very low complication rates.
Benefits of endoscopic surgery include smaller scars, shorter operative times, lower incidence of wound complications, and often quicker return to work and sport. The main limitations are a steep learning curve and the need for precise anatomical understanding to avoid iatrogenic injury; high‑quality comparative trials remain limited, so current recommendations are graded cautiously.
Indications and patient selection
Surgery is usually reserved for patients with:
- Persistent posterior heel pain attributable to Haglund’s deformity that has failed at least six months of structured conservative treatment.
- Radiographic confirmation of a prominent posterosuperior calcaneus with corresponding clinical findings.
- Functional limitation in daily or sporting activities that the patient considers unacceptable.
Patients with high risk of wound healing problems (for example, smokers, individuals with poorly controlled diabetes or peripheral vascular disease) must be counselled carefully, and in some cases surgery may be discouraged or modified. The choice between open and endoscopic techniques depends on surgeon expertise, the extent of Achilles degeneration, and patient‑specific anatomy and goals.
Postoperative rehabilitation and outcomes
Postoperative protocols differ depending on whether the Achilles tendon was detached and repaired, but they generally involve protected weight‑bearing and progressive mobilization. After isolated bony resection without significant tendon repair, patients often use a boot with heel elevation and progress from toe‑touch to full weight‑bearing over several weeks. When the tendon has been split or reattached, non‑weight‑bearing in a boot or cast with the ankle in plantarflexion for about four weeks is common, followed by gradual progression to weight‑bearing and neutral ankle position.
Physiotherapy focuses on restoring ankle range of motion, managing swelling and scar tissue, and then gradually rebuilding calf strength and functional gait. Full recovery, including return to high‑impact sports, may take six months or more, especially after open surgery or extensive tendon work. Overall, both open and endoscopic procedures yield high patient satisfaction and marked pain relief, with endoscopic surgery offering similar functional gains and potentially fewer complications, though definitive superiority has not been established due to limited high‑level evidence
In summary, treatment of Haglund’s deformity of the heel progresses from carefully optimized conservative care—emphasizing footwear, load management, orthoses, and physiotherapy—to surgical removal of the bony prominence with bursal excision and tendon management in resistant cases, using either open or endoscopic methods that, when appropriately applied and rehabilitated, can restore comfortable function for most patients.

